Ailene/delcina S
BUCHANAN, MI | 2018 Chevrolet ColoradoJuly 30, 2026JB and your service department are a bunch of con men vandalists and criminals. My vehicle was not leaking one fluid when it got there and was dropped off for four wheel drive service then all of the sudden I had leaks and gasket needs that Nick gaskets need replaced and then when I it's all done and I go to pick it up there's gear fluid puddles underneath my vehicle in an area that they weren't even supposed to touch. All because I refused the services they were trying to upsell.Response from Gates Chevy World
August 1, 2026We regret to hear that you had this experience with us. We would like the opportunity to make this up to you. Please contact our manager at (574) 807-9462 so we can make your experience a positive one.Gerald G
SOUTH BEND, IN | 2025 Chevrolet EquinoxJuly 28, 2026GreatResponse from Gates Chevy World
July 29, 2026Gerald, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!Richard T
MISHAWAKA, IN | 2025 Chevrolet TraxJuly 23, 2026After waiting for an hour and a half, I finally got my car back from a simply oil change and tire rotation. If the car wasn't still under warranty, I would take it somewhere that only takes half an hour. When I got home, my wife noticed above the driver's head and above the driver's window, black smudge marks. Now since she recently cleaned the inside and their were no black smudge marks in those two spots, it had to be from the hands of your mechanics. You should go back to taking appointments so your customers can get in and out on time. And have your mechanics wash their hands before they drive a car, or wear gloves.Response from Gates Chevy World
July 25, 2026Richard, we're disappointed to hear of the negative experience you had at our location. We would like the opportunity to make this up to you. Please contact our manager at (800) 590-0502 so we can make your experience a positive one.Christina B
GRANGER, IN | 2023 Chevrolet TraverseJuly 23, 2026Mike was helpful from the 1st call to the follow-up. He communicated well through the whole process, was honest, and helped me navigate the financial process. He never spoke Condescending or treated me like I was clueless. I genuinely appreciate him.Response from Gates Chevy World
July 25, 2026We're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!Albert H
SOUTH BEND, IN | 2015 Chevrolet CruzeJuly 21, 2026JJ Really has great Customer Service Skills.Response from Gates Chevy World
July 22, 2026Albert, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!Laurence R
GRANGER, IN | 2022 Chevrolet EquinoxJuly 20, 2026Check in was quick, efficient, and friendly. Service was completed faster than estimated time. No surprises on bill. It was a little less than the estimate. All personnel were helpful and friendly.Response from Gates Chevy World
July 21, 2026We are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!Elizabeth M
MISHAWAKA, IN | 2020 Chevrolet TraxJuly 18, 2026Chris was amazing to work with! Super polite and helpful - thankful for his assistance!Response from Gates Chevy World
July 20, 2026We're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!Stacie A
SOUTH BEND, IN | 2018 Chevrolet EquinoxJuly 15, 2026My experience was top notch! Easy drop off, check in, excellent communication, affordable and quality service! Thank you.Response from Gates Chevy World
July 15, 2026Stacie, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!Sherry D
SOUTH BEND, IN | 2008 Chevrolet CobaltJuly 15, 2026Always have fast and reliable service. (Was disappointed that the dealership in Granger would not honor a coupon because it had the Mishawaka dealership name on it. I would think being all the same company, they would. We will make sure to continue to do all our business in Mishawaka from now on.)Response from Gates Chevy World
July 15, 2026Sherry, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!Janice B
ELKHART, IN | 2025 Chevrolet Equinox EVJuly 14, 2026Friendly, kind and professionalResponse from Gates Chevy World
July 15, 2026Janice, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!